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19 May 2020

UCC Coffee UK & Ireland: Covid-19 update

With the impact of Covid-19 continuing to affect the hospitality industry, many operators are now planning – or are already underway with – phased reopenings of their sites, in accordance with the latest government advice. We wanted to keep you informed on how we are supporting our employees and customers during these challenging times as the industry prepares for the future. 

The welfare and safety of our employees, customers and the communities we work within, remains our number one priority. We also recognise the important role we at UCC Coffee can play in helping to restrict the spread of the virus.


Our people

We’re continuing to follow all official guidance from the health authorities and have implemented additional policies that go beyond government advice, to provide enhanced support for our employees and their families. 

Employees that do not need to be on a UCC Coffee site to undertake their role have been working from home and will continue to do so. This means our core functions are continuing to run, while reducing the risk of infection spread for all employees, including social distancing measures for employees who do need to remain on site or out in the field.

The situation continues to evolve and we’re currently waiting for clarity on the government’s support package beyond July, to fully understand what the latest announcements mean for our industry, our business and our people. 

Our customers

The future will bring change – and with change comes fresh challenges and ways of working, but we’re well equipped to innovate, flex our approach and act swiftly to meet our customers’ new needs.

We’re continuing to support our customers and mitigate any disruption, providing specialist support to those customers who are now dealing with reopenings, as well as those still temporarily closed. We’re taking all the steps within our control to ensure our service to you, in whatever form that currently takes, remains of the highest standard.

We’ve undertaken detailed planning for our coffee machine service engineering operation, to keep both our customers and our engineers safe. While we have reduced the number of engineers in the field, we are continuing to support our customers for planned and reactive maintenance. Our technical teams are adhering to strict health and hygiene protocols and social distancing measures when attending sites.

For support and any queries, we have dedicated specialists to help at our Customer Contact Centre on 01908 275520. 

If you’re reopening, it’s important you protect your coffee machine from damage after a period of closure and get it up and running again smoothly. You can view our easy step by step reopening guide here: 

We also have a series of troubleshooting guides that can be emailed to you to assist with reopening and commissioning coffee equipment for operation.


Our supply chains

We’re in continual dialogue with all of our supply chain partners to understand any anticipated disruption that may affect our supply of products, including coffee, equipment, spare parts, and side products. 

If and when disruption is anticipated, we’ll communicate this swiftly to affected customers and work with them to mitigate the impact.


Our roastery

We’re still roasting, packing and supplying our customers with quality coffee from our Dartford roastery, so they can keep the nation fuelled. In addition to normal site access controls, we’re screening and monitoring all staff, contractors and suppliers through health checks, temperature readings and swab tests. Only visitors who are business critical are permitted on site and they are subject to the same stringent health check protocols. 


We’ve also implemented other risk reducing measures including zoning, separating shift changes, staggering breaktimes, increased frequency of deep cleaning and sanitising procedures, extra guidance on removal of disposable gloves to avoid hand contamination and the introduction of new cupping protocols. 


We’re here to help

UCC Coffee is very much open for business. Our products and services are still available for our customers that require them. 

We’re keeping our customers and stakeholders regularly updated on any changes that may affect them. If you have any questions or concerns, please contact your dedicated account manager or our Customer Contact Centre on 01908 275 520.

We would like to take this opportunity to thank you for your support and the positive feedback we’ve received regarding our partnerships through these uncharted times. Our thoughts remain with you all – our people, our customers and our communities – please take care and keep safe.


If there’s anything I can do to assist you during these difficult times, please reach out to me on: 


Thank you.


Elaine Swift 

Regional Director Northern & Eastern Europe

UCC Coffee