Chatwins

Chatwins’ bakery has been a staple in the North West for over 100 years, thanks to its unrelenting commitment to quality. It needed a coffee partner that could bring the same quality and consistency that their cakes have become famous for. That’s where our Total Coffee Solution came in.

the bakery with
quality coffee

50

%

Increased
coffee sales

The bakery that needed quality, consistent coffee - two things it's cakes have always delivered.

WHAT WE DELIVERED

a coffee with the wow-factor

Coopers’ Louie Mio blend – the right coffee for Chatwins’ customers’ tastes.

The Chatwins team visited UCC Coffee to find a coffee with the wow-factor they needed. After a day of tasting and samples sent to the shop, Louie Mio was the only choice.

Black&White3 machines were introduced to six sites. The automated bean-to-cup technology guaranteed consistent, quality drinks, without the need for complex employee training.

To make installation simple, the team programmed the machines prior to installation, so they could be placed into sites simply and efficiently.

Provided launch-day support to make the transition easy.

THE IMPACT

The six sites that used Black&White3 machines were quickly serving around 500 cups of coffee a day.

One store saw an increase in coffee sales of 50%. Since refreshing its coffee offer, feedback from customers – old and new – stayed consistently positive.

Thanks to Louie Mio, Black&White3 and the Total Coffee Solution, Chatwins boasts a coffee offer that matches the quality of their much-loved cakes.

the right blend

After deliberating, we decided Louie Mio was the right blend for our customers – and we were right.

Edward Chatwin

Owner, Chatwins