Service and support

Service and Support

Proactive and responsive support = coffee availability. Our preventative approach, self-support options, smart technology and specialist coffee engineers make that happen. We bring more to maintenance.

THE ROLL OUT SPECIALISTS

ESTATE UPGRADES AND UPDATES

Whatever equipment you choose, however large your estate, you need a smooth roll out. To guarantee a flawless transition we wrap our arms around every customer and establish a dedicated project team. Every project is built on collaboration and consultation. Essential.

Our professional project management approach has been refined over 20+ years - we’ll embed a team into your business unit, dropping in our trusted model, and flexing it around your needs. The result? The fastest and most efficient roll out for every customer, guaranteed.

Covered
all-year round

99

%

coffee
availability

Our professional, Safe Contractor approved team of 160+ specialist coffee engineers, the largest in the UK, have a first-time fix rate of 98% – well above the industry standard. The team look after all aspects of machine care from full-service maintenance and reactive callouts, to simple repairs, filter changes and spare parts.

In safe hands

ON-THE-SPOT
SUPPORT

We’re here to support you and make sure your coffee is always available. Our suite of troubleshooting + cleaning resources, and qualified phone fix team resolve common issues at distance, fast.

Keep your
coffee available

WORLD-CLASS SERVICE

The team look after all aspects of machine care from full-service maintenance and reactive callouts, to simple repairs, filter changes and spare parts. We’re here to support you, prevent downtime and make sure your coffee is always available.

The right service package for you

We're the industry’s choice for commercial coffee machine support, and our service packages make things simple for you. Our packages are tiered, so you can choose the service offer that’s perfect for your requirements.

 Download service packages

REPAIRS ON + OFF SITE IN THE UK

Machines and modules are repaired by our expert team right here in the UK, at our newly refurbished, dedicated workshop in Milton Keynes. Our ‘40 strong’ workshop team work within LEAN frameworks and with the latest technology, including sonic washers, to keep your equipment at its best.

Technology

Smart tech. Smarter service.

Our machines talk to us. Our data-driven approach to estate management provides performance reporting to help our customers achieve KPIs and ensure 99% availability. Our approach and equipment is as smart as it gets, making service as efficient and effective as possible.